Frequently Asked Questions
What does AOR stand for?
Advanced Orthomolecular Research. “In 1969 Linus Pauling coined the word "Orthomolecular" to denote the use of naturally occurring substances, particularly nutrients, in maintaining health and treating disease”.
Who is the founder of the Canadian family owned company AOR?
Dr. Traj Nibber PhD
Who is the multidisciplinary team “behind the scene”?
A group of dedicated and dynamic people who brings their talents and professional expertise (PhD, health care professionals, graphics designers, technical writers, accountants, engineers, sales representatives, marketing coordinators…)
What are the Health categories/Health concerns that AOR products cover?
AOR offers a comprehensive list of products for several health concerns. Please consult our website or our latest catalogue.
How many products does AOR offer?
AOR offers up to 240+ product, and our portfolio is always expanding to deliver exciting new delivery forms and ingredients.
What is the latest AOR Series?
The Eco Series. The other ones are: Classic, Advances, Ayruved and Ultra.
Where can I get AOR products?
At retailers across Canada.
What is a NPN number?
“Once Health Canada has assessed a product and decided it is safe, effective and of high quality, it issues a product licence along with an eight-digit Natural Product Number (NPN) or Homeopathic Medicine Number (DIN-HM), which must appear on the label”. Aug 11, 2016
What information will I find on an AOR label?
The NPN #, serving size, medicinal and non-medicinal ingredients, dosage, caution and complementary products.
How do I know if AOR follows Health Canada guidelines?
All AOR products have an NPN # (product license) which means that Health Canada has assessed the AOR product (safe, effective and of high quality).
Who do I contact if I have a question/ concern about AOR products?
AOR Customer Excellence (Head Office in Calgary).
Does AOR offer vegetarians, vegan, carrageenan free products?
AOR has several “Series” (Classic, Advances, Ayruved, Ultra and Eco) which offer various options to all consumers.
What is the primary source of AOR raw materials?
The raw materials used for AOR innovative formulas are from a panoply of countries (United-States, Germany, Switzerland, India, New-Zealand, China…) based on what Mother nature can offer and AOR Quality Assurance’s criteria.
What is the AOR “check and balance” process to ensure quality and safe products?
From the time a new product is conceptualized (Regulatory Affairs) to its arrival on the Retailers’ shelves; a series of actions are taking place to meet the criteria for Quality Assurance Program (GMP certified, Health Canada, etc.,) and all the quality checks (Quality Control) performed in house and by a Third party.
How can I return a product?
For return, contact AOR Customer Excellence/ Return.
What should I do if I have an adverse reaction to an AOR product?
For an adverse reaction, contact AOR Customer Excellence/ Adverse Reactions
Can I give AOR products to my child? Is it safe?
It is a personal choice when it comes to pick and choose what is best for your child. Always refer to the product’s label. You may want to consult with your health care professional for advice.
Can I give AOR products to my pet? Is it safe?
It is a personal choice when it comes to pick and choose what is best for your pet. Always refer to the product’s label. You may want to consult with your health care professional for advice.
Is AOR involved with Academia? With any research projects?
AOR is involved with several universities and research centers around the world and is very proud to provide raw materials for several of these academic initiatives.
Does AOR publish any academic material?
AOR is known for its various publications (Advances Magazines) and white papers (The Truth Series) as it relates to the latest research and the potential implications for the Canadian Natural Health Products industry.
Does AOR have educational material for clients?
AOR has a panoply of educational material such as a monthly newsletter, products’ Info Cards, Brochures… AOR website provides online educational information via its PASSPORT program.
How can I get some educational material?
Feel free to contact your retailers or AOR Customer Excellence.
Does AOR offer any educational bursary programs?
AOR offers a bursary program to naturopath students enrolled with the Canadian College of Naturopathic Medicine and the Boucher Institute.
Does AOR offer educational seminars (face to face or online)?
AOR Retailers and Sales representatives offer conjoint seminars and workshops. The AOR website provides online educational products information via its PASSPORT program.
Can I find AOR on social media?
You can follow AOR on Facebook, Instagram, Twitter and Pinterest.
Is AOR involved with any charitable community events/projects?
AOR is proud for its ongoing contributions to Canadian communities and international initiatives.
How does AOR demonstrate its commitment to the environment?
The AOR Eco Series (along with ongoing eco-friendly initiatives) validates AOR ethical values and its sustainable action plan.