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FAQs

How do I order?

You can purchase AOR products through AOR.ca.

  1. Sign in/register your account. If you are a returning customer simply, log in to your account. For new customers click register on the top banner of the home page.
  2. Browse and add products to your cart.
  3. When you are ready, proceed to your shopping cart and check out.
  4. Enter all requested information: shipping/billing address and payment information.
  5. After completing your order, you will receive an email confirmation with your order number.

When will I receive my order?

Allow 1 – 2 business days for AOR to pick and pack your order. Once your package has been shipped, a shipping confirmation email will be sent. Deliveries may take up to five business days.

Where is my order shipped from?

Your order is shipped from AOR’s headquarters in Calgary, Alberta, Canada.

What are your business hours?

7:30 a.m. – 5:00 p.m. MST

What is your return policy?

We gladly accept returns of items purchased at AOR.ca within 30 days of the purchase date.

To initiate a refund, please call 1-800-387-0177 ext. 4900, or email info@aor.ca with your order number and the code of the product you wish to return.

All returns are subject to validation and approval, and photographic evidence of the product may be requested. AOR reserves the right to decline a refund request at its sole discretion. 

Refunds will be credited to your original method of payment. Shipping charges are non-refundable. Please allow up to six weeks for your refund to be processed.

What if my product is damaged when I receive it?

If you receive a damaged product, please email info@aor.ca or call 1-800-0177 ext. 4900. Photographs of the damaged product may be requested. AOR will determine what further action to take if any, but we will do the best we can to come to a satisfactory resolution.

Who do I contact if I have another question?

Please feel free to email info@aor.ca or call 1-800-387-0177 ext. 4900