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Returns Policy


AOR.ca purchases will be eligible for a full refund to your credit or credit debit card for the purchase price of the product. We accept returns for any reason within 30 days of the purchase date. To initiate a return, please call 1-800-387-0177 ext 4900 or email info@aor.ca with your order number and the product code.

Please note: AOR monitors return activity by customers, from abuse, and if we detect what we consider excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that AOR will no longer accept any returns from that customer. All returns are subject to validation and approval at AOR’s discretion, and customers may be asked for photographic evidence.


If at any time, you experience an adverse reaction to one of our products, please contact us at 1-800-387-0177 to obtain a Return Authorization Form and an Adverse Reaction Report. Documents must be submitted to our Returns Department within five business days of your call. The product must be kept until your refund is received and then it must be disposed of safely.  To be eligible for return under this section, the product must be within the expiry date.


If you receive a damaged product, please email info@aor.ca or call 1-800-0177 ext. 4900.  Photographs of the damaged product may be requested. AOR will determine what further action to take if any, but we will do the best we can to come to a satisfactory resolution. lorful