Office & Returns Administrator

Reporting to the Managing Director, the Office & Returns Administrator will be responsible for managing both general office administration tasks and various Customer Service tasks.

Responsibilities:

• All reception duties such as greeting guests, informing staff of guest’s arrival, directing guests and having them check in/out.
• Perform various Customer Service duties including but not limited to; processing orders, returns, account applications, etc.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Track packages and coordinate with courier and customers on delays and other customer concerns.
• Investigate and resolve the issues of Customer Service/Shipping invoicing errors.
• Provide Returns report each week while aiming to keep returns error rate to a minimum.
• Assist HR with the organization and execution of company events.
• Receive, sort and distribute the mail.
• Maintain office and boardroom supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Organize, schedule and set-up boardroom meetings and appointments for the Executive team.
• Provide general support for visitors.
• May require additional support for ad-hoc office admin and lend assistance to other departments.

Requirements:

The ability to balance excellent customer service while upholding policies and procedures.

• Minimum 2-3 years related experience in office administration.
• Previous experience processing returns considered an asset.
• Good working knowledge of personal computers and keyboarding skills
• Strong analytical and problem-solving skills, along with strong written and verbal communication skills
• Must be able to deal with high volumes of transactions
• Able to work independently and as part of a team.
• Must be able to handle disputes professionally.
• Knowledge of Microsoft NAV or other large integrated accounting applications is an asset.