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Return Policy

T&C Update

At Advanced Orthomolecular Research, the health and wellbeing of our partners, customers, employees and communities is our top priority.  

Consumer Adverse Reaction Return Policy

If at any time, you experience an adverse reaction to one of our products, please contact us at 1-800-387-0177 to obtain a Return Authorization Form and an Adverse Reaction Report. Documents must be submitted to our Returns Department within two business days of your call. The product must be kept until your refund is received.  To be eligible for return under this section, the product must not be expired.

Damaged Products

If you receive a damaged product, please email [email protected] or call 1-800-387-0177.  Photographs of the damaged product may be requested. AOR will determine what further action to take if any, but we will do the best we can to come to a satisfactory resolution.

FAQs

Q: Why are you not taking my return?

A: One of our core values is safety. We want to deliver the highest possible quality products to all our customers. Due to our inability to monitor products that have left our stores, we are declining all returns (excluding Adverse Reactions and Damaged products) for the safety of our customers and associates.

Q: What if my product was damaged?

A: We stand by our quality standards. If your product was damaged and meets the criteria in the Damaged Products Return Policy, we will come to a satisfactory resolution with you.

Q: What are the customer’s benefits for us not accepting returns?

A: Customers can feel a sense of safety when purchasing products from AOR. All products customers purchase from us are manufactured in a clean, GMP certified facility and have not left our warehouses.

Last updated: June 17, 2022

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